UB Customer Service Training is a targeted training program designed for utility billing and customer service teams to strengthen communication, professionalism, and consistency in customer interactions. The program focuses on real-world utility scenarios, policy awareness, and effective handling of customer inquiries and escalations, equipping staff with the skills needed to deliver accurate, respectful, and reliable service in a public-facing municipal environment.

A focused discovery session to understand your organization’s goals, challenges, and needs. This session helps determine scope, approach, and next steps.